FAQ — Account and login
Quick answers to the questions we hear most about accounts and authentication. If your specific issue isn't covered, open a support ticket or use the contact form.
I forgot my password — how do I reset it?
From the login page, click Forgot password? and enter the email on your account. You receive a reset link valid for 30 minutes. Open it, pick a new password, and you're in.
For security, the response is always the same whether or not the email is registered — that prevents enumeration. If you don't receive an email, check your spam folder and confirm you're using the email tied to your account.
I'm not receiving the password-reset email.
Three things to check:
- Spam / junk folder — transactional emails sometimes land there.
- Right email address — the reset email goes to the address on the account; if you have multiple, you might be trying the wrong one.
- Wait 30 seconds — there's a short rate-limit between resends.
If none of those resolve it, open a support ticket under the Account category.
How do I enable two-factor authentication?
Open Settings → Security → Two-factor authentication and follow the wizard. You scan a QR code with your authenticator app (Google Authenticator, 1Password, Authy, etc.), enter the first code, and save your recovery codes. From the next sign-in, you'll be asked for a code after your password.
The full setup guide is on the Two-factor authentication page.
I lost access to my authenticator — how do I sign in?
Use one of the recovery codes you saved when you enabled 2FA. From the sign-in page, after entering your password, click Use a recovery code and paste one in. Each code is single-use — once you're in, generate fresh codes from Settings → Security.
If you've lost both your authenticator and your recovery codes, open a support ticket. We can help you regain access after identity verification, but the process is intentionally slow — that's what makes 2FA effective.
Can I change my email address?
Yes — from Settings → Profile → Email. Enter the new email; a confirmation link is sent there. Click it to complete the change. Your password and 2FA setup stay the same.
If you can't access the old email anymore, open a support ticket — we can verify identity through other means and update the email manually.
I want to delete my account.
From Settings → Account → Delete account. The deletion completes within 30 days; during that window you can cancel by signing back in.
If you're an Org Admin, you must transfer the Admin role to someone else (or close the organisation entirely) before you can delete your account. The app guides you through this.
How does sign-in work with SSO (Enterprise)?
If your organisation has SSO configured, you don't have a separate MindWeaveBoard password. Click Sign in with SSO on the login page and enter your work email — you're redirected to your identity provider, sign in there, and land back in MindWeaveBoard. The MindWeaveBoard session ends when your IdP session ends.
My organisation has multiple MindWeaveBoard accounts. Can I merge them?
For accidental duplicate signups, open a support ticket. We can merge two accounts under the same person, transferring boards and memberships. For consolidating across multiple organisations (e.g., post-acquisition), this is an Enterprise migration — contact sales.
Related
- Creating your account — sign-up walkthrough.
- Two-factor authentication — 2FA setup.
- Getting help — how to open a support ticket.