FAQ — Billing and plans

Quick answers to billing questions. For the full feature breakdown see Plans and pricing.

What currency is MindWeaveBoard billed in?

EUR (Euros). Pricing is the same regardless of where you're billing from. VAT is added at checkout based on your billing address.

How is VAT handled?

For EU customers, VAT is added at the rate applicable to your country. For business customers with a valid VAT number (entered in the Stripe Billing Portal), we apply reverse-charge — no VAT on the invoice. For customers outside the EU, no EU VAT applies; local taxes may, depending on your jurisdiction.

When am I charged?

Monthly plans charge on the same date each month — typically the date you first subscribed. Yearly plans charge once per year on the anniversary of subscription. Both prorate when you change plans or add seats mid-cycle.

What payment methods do you accept?

Credit and debit cards (Visa, Mastercard, American Express), SEPA direct debit for EU bank accounts, and some local payment methods depending on country. Update payment method from Org Admin → Billing → Manage Subscription.

For Enterprise contracts, invoice-with-payment-terms is available — usually NET 30, negotiable as part of the contract.

Can I get a refund?

For accidental charges (duplicate, wrong card, signed up by mistake), we issue a full refund within 14 days — open a support ticket under the Billing category.

For dissatisfaction-based refunds within the same window, we offer credit toward a different plan or a full refund on a case-by-case basis. After 14 days, we credit toward future invoices but don't refund completed periods.

What happens if my card fails?

We retry automatically over a 7-day window and email the Org Admin and billing contact at each retry. During the grace period, your features stay live. After 7 days without a successful charge, your organisation drops to Personal and paid features pause. Updating the card during the grace window resumes everything; nothing is lost.

I downgraded — when do the changes take effect?

At the end of your current billing period. You keep all paid features until then. See Upgrading and downgrading for the full mechanics.

I cancelled — when does the cancellation kick in?

Same: at the end of your current billing period. You keep paid features until then; at period end you drop to Personal automatically. You can un-cancel any time before the period ends from the Stripe Billing Portal.

Where do I find my invoices?

In the Stripe Billing Portal: Org Admin → Billing → Manage Subscription → Billing history. Every past invoice is a downloadable PDF.

Can I get a quote for Enterprise?

Yes — use the contact form. We respond within 2 business days. Enterprise pricing depends on seat count, feature set, SLA targets, and any custom deployment requirements, so we discuss before quoting.

Do you offer discounts for annual billing?

Yes — switching from monthly to yearly billing saves roughly two months over the year. The yearly rate is shown alongside the monthly rate on Plans and pricing and the Stripe Checkout page.

Do you offer discounts for non-profits or education?

We do offer reduced pricing for registered non-profits, accredited education institutions, and early-stage startups. Open a contact form submission and note your status; we'll verify and quote.

Are there free trials?

Personal is free indefinitely and gives you a real sense of the product. For paid plans, we don't offer time-limited trials, but downgrades take effect at period-end so you can try Starter or Advanced for a month, downgrade, and only pay for that month.

Related

• Plans and pricing — the full comparison.
• Upgrading and downgrading — plan changes.
• Managing your subscription — portal reference.
• Enterprise inquiries — custom contracts.